SHIPPING INFORMATION

At B.C. Furnace we take precautions to ensure your replacement furnace part ships in a safe manner. Any damaged parcel should be reported by phone prior to opening the parcel.

DO NOT HESITATE TO CALL US TOLL FREE (604) 415-9471 FOR ANY ENQUIRY!

Returns Policy

All parts are final sale. Due to the complex nature of diagnostics, we will make every effort to maintain accuracy in shipping the correct part(s), however, it is the buyer's responsibility to ensure which part is required. We guarantee only new parts will be shipped. Should we have sent the incorrect item from what you ordered, in error, we will ship to the buyer the correct part and cover the return shipping costs of the wrong part.

Please ensure you received the correct part(s) prior to opening or attempting to install the part(s).

Sorry but we cannot accept returns on any electrical/electrical related parts.

Cancellations can only be done over the phone within 4 hours of purchase to avoid the 25% cancellation or restocking fee. If your item(s) ordered has already been marked as "shipped" or marked as "waiting on shipment" at any time after you placed your order, you will have to pay the restocking and/or cancellation fee of 25%.

Any damage to a part must be reported within 24 hours of delivery. Any reported damage after this period will be subject to manufacturer's warranty approval only. In this case part must be returned to manufacturer at your own cost and no replacement will be sent out until warranty has been approved. If you require a replacement part immediately, the part will have to be re-ordered and paid for again by the consumer and credit will be issued once warranty is approved.

Shipping

We can ship to virtually any address in Canada or USA, however, for all other countries, additional charges, and duties my apply.

Most items are ship within 1-2 business days, depending on stock. We have over 250,000 furnace DIY repair parts, and we stock our parts at several warehouses, so often stock is transferred from the closest warehouse to you first to save on shipping costs..

WARNING AND DISCLAIMER

Instructions provided with motors and precautions attached to the motor should be read carefully prior to installation, operation and/or maintenance of the equipment. Injury to personnel or motor failure may be caused by improper installation, lack of maintenance or operation.

IMPORTANT INFORMATION Please Read Carefully

The following information is supplied to you for your protection and to provide you with many years of trouble free and safe operation of your purchased product:

  • Turn off power and shut off breaker at panel before working on your furnace.
  • Always keep hands and clothing away from moving parts.
  • Install the ground wire as per local and national electrical codes.
  • Discharge all capacitors before servicing a single phase motor.
  • Misapplication of a motor in a hazardous environment can cause fire or an explosion and may result in serious injury.
  • Connect all protective device leads, marked P1, P2, etc., per instructions supplied with the motor.
  • Operation of a motor at other than its nameplate rating may result in fire, damage to equipment or serious injury to personnel.
  • The purchaser/user is responsible for checking all applicable safety codes in his area and providing suitable guards. Failure to do so may result in bodily injury and/or damage to equipment.
  • The manufacturer makes no warranty or representations, express or implied, by operation of law or otherwise, as to the mechanic-ability or fitness for a particular purpose of the goods sold here under. Buyer acknowledges that it alone has determined that the goods purchased here under will suitably meet the requirements of their intended use. In no event will the manufacturer be liable for consequential, incidental, or other damages. Even if the repair or replacement remedy shall be deemed to have failed of its essential purpose under Section 2-719 of the Uniform Commercial Code, the manufacturer shall have no liability to Buyer for consequential damages.

The supplier and manufacturer make no warranty or representations, express or implied, by operation of law or otherwise, as to the mechanic-ability or fitness for a particular purpose of the goods sold here under. Buyer acknowledges that it alone has determined that the goods purchased here under will suitably meet the requirements of their intended use. In no event will the supplier or manufacturer be liable for consequential, incidental, or other damages. Even if the repair or replacement remedy shall be deemed to have failed of its essential purpose under Section 2-719 of the Uniform Commercial Code, the supplier and manufacturer shall have no liability to Buyer for consequential damages.